Description
Overview
BetterHelp is a subscription service for online therapy with licensed therapists. You start with a short five-minute assessment about your preferences and mental health, receive a monthly cost estimate, and are then matched with a therapist licensed in your state. Sessions happen by video, phone, live chat or messaging, so you can meet from home, while travelling, or wherever suits you.
Weekly sessions of 30–45 minutes are included in the subscription, and you can message your therapist between them. Members also get worksheets, goal and habit tracking, journaling, 300+ support groups and 35+ classes. Switching therapists is possible at any time at no extra cost, and most major insurance providers are in-network.
Key features
- Matched with a licensed therapist based on your needs, preferences and location — average match time 24–48 hours
- Sessions by video, phone, live chat or messaging, from anywhere with an internet connection
- Weekly sessions included in the subscription, ranging from 30–45 minutes
- Message your therapist between sessions
- Switch therapists at any time at no additional cost
- Network of more than 30,000 licensed therapists worldwide
- Extras include worksheets, goal and habit tracking, journaling, 300+ support groups and 35+ educational classes
- Works with 125+ insurance providers; HSA/FSA accepted for Individual and Teen therapy
Specifications
| Format | Online therapy — video sessions, phone calls, live chat or messaging |
|---|---|
| Typical cost | $70–100 per week, billed monthly; varies by location, preferences, insurance and therapist availability |
| With insurance | Many members pay $15 or less; some pay $0 |
| Insurance network | 125+ insurance providers; most major providers in-network |
| Payment options | HSA/FSA accepted for Individual and Teen therapy |
| Match time | Most matched in 24–48 hours; 96% of users matched within 24 hours in 2024 |
| Session length | 30–45 minutes, weekly |
| Therapist network | 30,000+ licensed therapists worldwide, 1,000+ clinical hours |
| Average client session rating | 4.8 out of 5 |
| Clients helped worldwide | 6M+ |
| Sign-up assessment | 5-minute questionnaire |
| Related services | Regain for couples therapy; TeenCounseling for teens aged 13 to 19 |
What’s in the box
- Weekly online therapy sessions with a licensed therapist
- Messaging with your therapist between sessions
- Library of worksheets
- Goal and habit tracking tools
- Journaling tools
- 300+ support groups
- 35+ educational classes
Good for
- Managing stress, low mood or anxiety that builds up alongside long-term discomfort
- Talking things through from home when travelling to an office feels like too much
- Sleep issues, burnout and life transitions
- People who want flexible scheduling around work, family or unpredictable days
- Anyone who prefers written or chat-based support rather than face-to-face appointments
Things to consider
- Cost varies by location, preferences, insurance and therapist availability, and insurance coverage can differ by state, plan and deductible status.
- When using insurance, some features may be limited or unavailable, including chat-based sessions, groups/classes and select self-help tools.
- It’s an ongoing subscription billed monthly rather than a one-off purchase, so factor in the recurring cost.
- If you are in crisis or have urgent medical or mental health needs, contact emergency services or your own clinician. In the US, call or text 988 (988 Suicide & Crisis Lifeline) for immediate help; elsewhere, contact local emergency services or a local crisis line (our contact page lists crisis lines for several countries).
This is a paid/affiliate link — ItHurts.com may earn a commission if you make a purchase, at no additional cost to you. Prices and availability can change — check the brand’s site for the latest.
Reviews
There are no reviews yet.